Phone Line & Telephone System Relocations
Planning an office move takes a great amount of planning and resources. Let us at All Points Communications take as much of the stress of moving your telephone system away from you, allowing you to focus on other aspects of the move confident in the knowledge that everything is in hand.
All Points Communications has extensive experience relocating and upgrading telephone systems. By developing a complete, timely, and professional plan, we will ensure that we meet all of your relocation needs.
Our proven plan consists of 5 main actions:
A relocation technician meets with your organisation to analyse the current system to determine your needs. The technician will also then visit the new site.
You will then receive a detailed plan and timeline of what needs to be done when and by whom. We can coordinate relocation of your telephone system, coordinate the voice and data wiring of your new space, including the selection and ordering of all telecommunication services. We will create a detailed time and cost budget for all work. With a solid plan, you will have a clear sense that everything is structured and that any difficulties will be addressed.
Our professional staff of technicians will monitor the move by making sure equipment is properly staged, packed, labelled, moved and reinstalled properly.
The telephone system will be set up and tested by our technicians to ensure all operations of the telephone system are working properly before your first day of operation.
The All Points Communications Relocation Technician assigned to your project will remain on site for as long as necessary to ensure a smooth transition and to quickly resolve any problems that may arise after the move.
With a large number of successful moves under our belt, we at All Points Communications are confident that we are the best people to help you.
Relocating the phone lines
Relocation involves connecting new phone lines at the new premises and switching or diverting the phone number from the old lines to the new lines. If you are fortunate enough to have access to the new building early and are buying a new phone system then you can take a lot of the stress out of the move by provisioning the new phone lines and installing the new phone system before you move. This way you can have everything installed and tested and it’s just a matter of setting the diversions on the day of the move.
Can I keep the same phone number?
You can keep your phone and fax numbers if you are moving to a location serviced by the same local Telephone Exchange. Don’t make the mistake of assuming that because the old and new offices are only a few hundred meters apart that they must be off the same exchange. It is technically possible for buildings that are next door to one another to be serviced by different telephone exchanges. The best way to check this is to contact your phone company.
If I can’t keep the same phone number – what are my options?
There are a number of options that allow your customers to contact you via your old number(s).
Call Forward - Transfers calls from your business number to your mobile, answering service or new phone number. This is a temporary solution and can be turned on and off easily using your phone at the old premises.
Number Redirection – Sets up a permanent diversion of calls from your old number to your new one. Number Redirection gives you the option to notify callers of your new number before being put through.
Message Bank – Set up a personalized message attached to your old number to tell callers about your new contact details. Whenever you have calls diverting you will be charged for the diversion – in other words you will be charged to receive calls. If you don’t want you customers to be inconvenienced and you want them to get through to you transparently then this is a cost of relocating outside of your local Exchange area that you will have to incur. If you are happy for your customers to receive a message with your new contact details then have to hang up and call back then you will not have to incur costs for calls received.
How much notice do I need to provide?
Most phone companies require a minimum of 5 working days to install a PSTN analogue phone line in a metropolitan area, 10-15 working days to install an ISDN2 service and around 30 days to install an ISDN10/20/30. Your phone company will be able to provide a more accurate estimate, however from our experience we’ve found a minimum of 1 month preferably 2 months if you’ve planned your relocation this allows for the phone company to make sure the copper cabled network has the capacity for your new services. If your new building doesn’t have any or enough existing telephone cabling then the delivery time may extend to several months if building contractors are required to dig trenches and lay cables.
How many lines do I need?
This question only really applies if you are moving to expand or down size, if you are just moving and not up or down sizing then you probably require the same number of lines that you have now. The number of lines that you need depends on the number of staff you have and the nature of your business. For example, an outbound call centre may require one line for every member of staff whereas a accountant’s office may only need one line per 5 staff.
Analogue Phone Lines or Digital Phone Lines?
If you have given yourself enough time to plan the move properly then this may be the time to reassess your telecommunications set up including the phone system, your phone company and the type of phone lines you are using. Analogue (PSTN) lines are the standard telephone line and connect to a standard telephone handset or a phone system with analogue line ports. Moving to ISDN lines provides a number of benefits but the two main ones that drive most businesses to change are direct in dial and cheaper call rates (with many providers).
Direct in dial is the ability to call directly to someone’s extension instead of having to go through reception each time. ISDN lines require a different interface on the phone system so if you are changing from PSTN to ISDN or from ISDN2 to ISDN10/20/30 make sure your phone system has suitable line cards.
Finally, it is worth mentioning that your existing Analogue (PSTN) phone number will not be one of the 100 numbers and cannot work with a 100 number range. Therefore if you want to retain your existing phone number you will either have to set diversions or retain a couple of Analogue (PSTN) lines for your existing phone number and use the ISDN lines for the new in dial numbers.
Relocating the Phone System
Depending on the number of handsets and the distance being moved, the relocation of a phone system can take several hours. If you are able to move at a weekend or some other time when your business phones can be off the air then this may be a workable solution. However, if you are in the market for a new phone system then having the new system installed, tested and operational before you move will remove a huge amount of stress.
Is there a working phone system in the new premises?
If you are moving in to an established building with an existing phone system then it is just a matter of All Points Communications ensuring the system works, has enough extensions and has sufficient line cards for the type and number of phone lines you require.
Do I need to cable any points in the new premises?
It is best to confirm that there are sufficient phone points cabled in the new building and that they are in the right place. All Points Communications will be able to carry out a site survey prior to the move to ensure the cabling is up to standard and to add any additional points if necessary.
Will the phone system allow for any growth?
Before going through the stress and expense of relocating your old phone system, All Points Communications will find out whether this system is going to support you for the next couple of years. If not, it may be cheaper in the long run to upgrade now.
Don’t forget the diversions
If you are planning to set temporary diversions from the old premises All Points Communications will make sure this is done before we’ve disconnected the phone system.
For more information about phone line & telephone system relocations please phone 1300 820 216 or complete our contact us form and someone from our team will contact you to discuss your smart wiring needs.